Carpet Cleaners NW1 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners NW1 provides carpet and upholstery cleaning and related services. By placing a booking with Carpet Cleaners NW1, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking, as they affect your rights and obligations.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation booking services with Carpet Cleaners NW1.
Company means Carpet Cleaners NW1, the provider of the cleaning services.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain removal, end of tenancy cleaning, and any other related services offered by the Company from time to time.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor or representative of the Company who performs the Services.
2. Scope of Services
The Company provides professional carpet and upholstery cleaning and related services for residential and commercial Clients within its designated service areas. The exact scope of the Services for each booking will be confirmed at the time of booking, based on the information supplied by the Client.
The Company reserves the right to refuse or withdraw Services where the Premises are unsafe, inaccessible, or where the information originally provided by the Client is materially inaccurate, including in relation to the size of areas to be cleaned or the condition of carpets and furnishings.
3. Booking Process
Bookings may be requested by the Client via the Company’s accepted communication channels. A booking is only confirmed when the Company has provided written or verbal confirmation, including the agreed date, time window, and indicative price or quotation.
The Client must provide accurate details of the Premises, including the number and approximate size of rooms, type of flooring, type of upholstery, parking arrangements, and any access restrictions such as door entry systems, building regulations or time limits.
The Company may request photographs or additional information to provide an accurate quotation and to plan the appropriate equipment and staffing for the booking. Any quotation is based on the information provided and may be revised if that information is found to be incorrect or incomplete.
The Client is responsible for ensuring a person aged 18 or over is present at the Premises to grant access, unless otherwise agreed in advance. If access cannot be gained at the agreed time, this may be treated as a late cancellation and a fee may apply.
4. Estimates and Quotations
All prices provided by the Company, whether online, by telephone, or in writing, are estimates based on the information supplied by the Client. The Company reserves the right to adjust the price if the work required is materially different from what was originally described.
Any additional Services requested on the day of the booking, such as extra rooms, specialist stain treatment, or protective treatments, may incur additional charges that will be agreed with the Client before the work is carried out.
Unless expressly stated, prices are exclusive of any applicable taxes or charges which may be applied in accordance with UK law.
5. Access, Parking and Utilities
The Client must ensure safe and reasonable access to the Premises for the Technician and equipment. This includes clear hallways and staircases, unlocked doors or keys, and any necessary permissions from building management or security.
The Client is responsible for arranging suitable parking for the Technician’s vehicle, as close as reasonably possible to the Premises. Any parking fees or permits required are to be borne by the Client and may be added to the final invoice where paid directly by the Technician.
The Client must ensure that there is access to water and electricity at the Premises for the duration of the Services. If these utilities are not available without prior notice, the Company may cancel the visit and apply a cancellation fee.
6. Client Obligations Before Service
The Client is responsible for removing small items, valuables, and fragile objects from the areas where the Services will be carried out. The Company will not be liable for damage to items that should reasonably have been removed by the Client prior to the visit.
Furniture that is heavy, fragile, or fixed in place may not be moved by the Technician. The Client should move such furniture in advance if cleaning beneath or behind it is required, subject to safety and practicality.
The Client must inform the Company of any known issues with carpets, rugs or upholstery, including loose fittings, pre-existing damage, colour instability, prior stain treatments, or exposure to liquids such as bleach. Failure to disclose such information may limit the Company’s liability for any resulting damage.
7. Payments and Charges
Payment is due in accordance with the payment terms agreed at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on completion of the Services. In some cases, full payment may be required in advance.
The Company accepts the payment methods specified by it from time to time. Payment must be made in the currency stated in the quotation or invoice. Time for payment is of the essence.
Where payment is not received on time, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, as well as reasonable costs of debt recovery.
For commercial Clients, additional credit terms may be agreed in writing. Failure to adhere to agreed credit terms may result in suspension of further Services and immediate demand for any outstanding sums.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by providing notice to the Company within the time frames specified by the Company. If the Client cancels or reschedules with insufficient notice, the Company may charge a cancellation fee to reflect the time and resources reserved.
Where the Client fails to provide access to the Premises at the agreed time, or the Premises are not in a condition that allows the Services to be carried out safely, this may be treated as a late cancellation and a fee may be charged.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, equipment failure, traffic disruption, or safety concerns at the Premises. In such cases, the Company will offer an alternative date and time. Any deposits paid will normally be carried forward to the rearranged appointment.
9. Service Standards and Results
The Company aims to provide Services with reasonable care and skill, using appropriate methods and cleaning agents. However, the outcome of carpet and upholstery cleaning can depend on the age, condition, material, and prior treatment of the items being cleaned.
The Company does not guarantee the removal of all stains, odours, or marks. Certain stains may be permanent and odours may be caused by sources beyond the reach of standard cleaning methods. The Technician will use reasonable efforts to treat stains but cannot warrant particular results.
Drying times vary depending on ventilation, temperature, humidity, and the nature of the materials cleaned. The Client is responsible for ensuring adequate ventilation where possible and for keeping children and pets away from damp surfaces until they are dry.
10. Damage, Liability and Insurance
The Company maintains appropriate insurance cover in respect of its legal liabilities. The Company will, at its option, repair, replace, or compensate the Client for any direct damage to property that is proven to have been caused by the negligence of the Company or its Technicians, subject to the limitations in these Terms and Conditions.
The Client must report any alleged damage or issue to the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services. The Client should provide details and supporting evidence such as photographs and access to inspect the alleged damage.
The Company will not be liable for damage arising from pre-existing defects, wear and tear, unstable dyes, loose seams, shrinkage due to the inherent properties of fabrics or fibres, or previous cleaning treatments that have weakened or altered the material.
Except in respect of death or personal injury caused by the Company’s negligence, or any other liability that cannot be excluded by law, the Company’s total liability to the Client in respect of all losses arising under or in connection with the provision of Services shall be limited to the total amount paid by the Client for the specific booking giving rise to the claim.
The Company will not be liable for any loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss or damage, whether arising in contract, tort, or otherwise.
11. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations. This may include the collection of used cleaning solutions, packaging, and minor debris resulting directly from the cleaning process.
The Services do not include the removal or disposal of general household waste, construction waste, hazardous materials, or any item that requires specialist disposal. The Client is responsible for ensuring that such waste is removed from the cleaning areas before the Technician arrives.
Where the Client requests removal of specific items, such as small offcuts or disposable floor coverings, this must be agreed in advance and may incur an additional charge. The Company reserves the right to refuse removal of any item that is deemed hazardous, contaminated, excessively heavy, or not reasonably associated with carpet and upholstery cleaning activities.
The Client must not request the Technician to dispose of waste in a manner that would breach local or national regulations. The Company is committed to minimising environmental impact and may use low-impact cleaning agents where appropriate.
12. Health and Safety
The Company and its Technicians will follow appropriate health and safety procedures while carrying out the Services. This may include the temporary placement of hoses, cables, and equipment. The Client is responsible for ensuring that occupants, visitors, and pets avoid these hazards during the visit.
The Client must inform the Company of any known health and safety risks at the Premises, including loose flooring, exposed wiring, or the presence of hazardous substances. The Company may refuse to carry out or continue the Services if such risks pose a danger to Technicians or others.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible and provide details of the issue. The Company may offer a follow-up visit, partial refund, or other remedy where it is reasonable to do so and where the complaint is justified.
Complaints should generally be made within 48 hours of the Services being carried out so that the Company has a fair opportunity to inspect and, where appropriate, rectify any problem.
14. Privacy and Data Protection
The Company will collect and process personal data about Clients in order to manage bookings, deliver Services, take payments, and handle enquiries. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
The Company will not sell or disclose Client personal data to third parties except where necessary for the provision of the Services, for payment processing, for debt recovery, or where required by law.
15. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular booking. Updated versions may be published or made available upon request.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. Severability
If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the remaining provisions shall not be affected.
18. Entire Agreement
These Terms and Conditions, together with any specific terms agreed in writing for a particular booking, constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede all prior discussions, correspondence, or understandings between the parties.
